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Technical Support

Computer networks are the global platform on which companies conduct business and people communicate. As a result, virtually every company needs support professionals who are proficient in what they do.
Our consistent track record of delivering high quality IT services to clients in the US gives us the unique ability to deliver these services to you based on a proven delivery methodology. Our customers always speak highly about us and prefer to work with us because:

  • We offer significant cost and time advantages
  • We make sure that data and intellectual property is always secure
  • We guarantee service levels on a 24/7 basis
  • We are there when you need us over seamless data and VOIP links

Working with us allows our customers to have access to a wider range of IT skills without having to manage these resources in-house. We also add to their competitive advantage in the market place and improve their overall profitability.
Following are some of the services in the System Administration that can be provided from our facility in India:

Desktop & Server Management

Antivirus and spyware updates:

  • Help desk support for removal of virus and spyware
  • Use of remote sessions for virus and spy ware updates
  • Update scheduling for servers and desktops
  • Log checking and monitoring on demand

Mail client support (MS Exchange Server, Lotus Notes)

  • Configuration of mail accounts
  • Troubleshooting mail clients and mail accounts

User and group management

  • Adding/ Removing of user
  • Resetting user passwords
  • Enabling and disabling user accounts
  • Adding/Removing users from groups
  • Modifying user details

Application support

  • MS office support
  • Internet explorer support

Patches and service pack Management

  • Latest patches notification
  • Guide to update patches
  • Use of scripting and GPO for auto update of patches

Technical assistance to all desktop (H/W, S/W and OS related issues)

  • Assistance for configuration of dialup and network settings
  • Assistance for configuration of display related problems
  • Latest drivers for devices notification
  • Assistance for troubleshooting of operating system related problems
  • Assistance for installation and troubleshooting of application software's

Software license management

  • Software inventory management
  • Centralized software installation using GPO and troubleshooting the same
  • License management department and user wise

Mail client support (outlook, lotus notes)

  • Configuration of mail accounts
  • Troubleshooting mail clients and mail accounts

Storage quota management

  • Adding removing quota from file server
  • Modifying user quota
  • Enabling and disabling quota

Syslog management

  • Monitoring of event logs
  • Generating performance logs and alerts
  • Monitoring of other logs on server like application log, disk log, etc
  • Report generation

Network Management

  • Security analysis
  • 24x7 monitoring and alerting

Networking products firmware updates

  • Checking for firmware updates of network devices
  • Updating firmwares

Firewall policy implementation and management

  • Addition and removing of zones
  • Trouble shooting access related problems for mobile users
  • Troubleshooting VPN related problems

Intrusion detection

  • 24X7 monitoring using network-monitoring software for non-org related traffic
  • Generating alerts according to intrusion
  • Generating SMS and mail to authorized persons

Network quality monitoring

  • Checking bandwidth utilization
  • Generating alerts and mails to local administrators causing bandwidth chock up
  • Generation of reports of network access by sites, users, and domains

Methodology

Security and consistent quality of service are the main concerns while offering these services from a remote location. To handle these issues we have certified our facilities as per the latest ISO 27001:2005 standard for Information Security and ISO 9001:2000 standard for Quality.

The resources deployed at our location are given a limited access and an event log is maintained about various actions taken by these resources.This helps in establishing an effective audit trail.

Under all circumstances our people work as per the instructions of a US based representative/employee of the customer. Since the master control is with the customer it becomes relative easy to take the control and reverse any of the changes.

Resources

We have resources that are computer engineers with necessary experience and certifications for Network Administration / Database Administration. They have experience of handling networks and similar setups.

Due to our security policy we conduct background checks of all our engineers. All our engineers have to undergo a mandatory Drug Abuse test and also have to sign a Non-Disclosure agreement before they are assigned any project.

In a rapidly changing and ever competitive environment, supporting your network and database administration activities through our facility in India will certainly add a lot of value and save cost to your operations.

We are committed to make sure that " You always win with us "

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